Shipping policy

Last updated: January 1, 2026

Thank you for shopping with BRISTLECONE. Please review our shipping policy below.

Order Processing Time

  • Orders are typically processed within 1–3 business days

  • Orders are not processed or shipped on weekends or holidays

  • During high-volume periods, processing times may be slightly longer

Once your order has been processed, it will be handed off to the carrier for delivery.

Shipping Times

Shipping times are estimates and may vary based on location and carrier.

  • United States: Estimated 5–10 business days

  • International shipping times (if offered) may vary by destination

Delivery delays caused by the carrier, weather, customs, or other factors outside our control are not our responsibility.

Shipping Rates

Shipping costs (if applicable) are calculated and displayed at checkout before you complete your purchase.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

  • Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees

  • We are not responsible for packages delivered to incorrectly provided addresses

Lost or Stolen Packages

BRISTLECONE is not responsible for lost or stolen packages marked as delivered by the carrier.

If you believe your package is lost, please contact us through the Contact Us page and we will assist you in filing a carrier claim where possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the damaged item(s)

We will review the issue and determine a replacement or refund if appropriate.

Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.