FAQ
Questions, answered plainly
If yours isn't here, ask us on the Contact page. We answer everything, including the awkward ones.
How do I know the doses are real?
Every active ingredient and its exact amount is printed on the bottle and on the product page. No proprietary blends. Each batch is tested by an independent laboratory and the certificate is published on our Quality & COA page, matched to the batch number on your bottle.
Do your doses match the amounts used in research?
Not always — and we would rather tell you here than have you find out on a forum.
REST is the clearest case in our favour: 275 mg of elemental magnesium sits squarely in the range used in human studies, and we print the elemental figure and name the form. Several of the others sit below the amounts you'll find in the literature. That's a cost decision, it is completely normal for this category, and it is exactly why the phrase “clinically dosed” appears nowhere on this site.
What we do stand behind: every active and its amount is printed on the label, and a certificate confirms the amount is really in there. If you want to check our numbers against the research yourself, please do. That is the entire reason we print them.
How long until I notice something?
It depends on the product, and we print an honest window on every page rather than a marketing one. Botanicals are slow — judge them at two months, not two weeks. Magnesium is faster for some people and does nothing noticeable for others. Joint support is the slowest thing we sell.
Worth saying plainly: the guarantee runs 30 days, and for most of these products that is shorter than the honest window. You will often be deciding before the ingredients have had their full run. We would rather tell you that than pretend the two line up.
What is the guarantee?
30 days from delivery, full refund, empty bottles included. No return shipping, no restocking fee, no form, no retention call. One message with your order number.
We'd rather you took it long enough to form a view than sent it back sealed — which is why an empty bottle still qualifies.
Do these replace my medication?
No. These are dietary supplements. They support normal function — they do not diagnose, treat, cure, or prevent any disease. Keep taking what your doctor prescribed, and talk to them or your pharmacist before adding anything new, especially if you take blood pressure medication, blood thinners, or anything affecting glucose.
And if something has changed and you haven't seen a doctor about it, see one. A supplement is not a substitute for finding out what's actually going on.
How fast is shipping?
Orders are typically processed within 1–3 business days, then 5–10 business days in transit within the US. Free shipping on US orders over $50.
Do you have reviews?
Yes — they're on every product page, including the ones that aren't five stars.
Two things worth saying plainly. We are a new company, so these are early reviews rather than years of accumulated feedback — read them as a first impression of the product, not as a long track record. And each product page displays its fifty most recent reviews; the rating you see is calculated from exactly those, so the number always matches the reviews printed underneath it.
If a brand shows you a rating with no way to read the reviews behind it, that's the part worth interrogating. Ours are all there.
Is there a subscription?
Yes, and it is opt-in. Every product page defaults to a one-time purchase — if you want Subscribe & Save you have to choose it deliberately.
It's 25% off the one-time price, shipped monthly. On FLOW that's $29.99 a bottle instead of $39.99. Cancel any time from your account, or message us through the Contact page and we'll do it for you. No minimum number of orders, no phone call, and no retention script — we never wrote one.
Note that the FIRSTNIGHT welcome code applies to one-time purchases only — the 25% subscription discount is the larger of the two anyway.
Who makes this?
Our formulas are manufactured and bottled in the United States in a GMP-registered facility, and fulfilled through our US supply partner. More detail, including what GMP does and doesn't guarantee, is on the Quality & COA page.
How do I actually get a refund?
- Message us through the Contact page.
- Include your order number, and if you want to, what didn't work.
- We confirm and refund to your original payment method, typically within 2–5 business days.
You do not need to ship anything back.
Will you spam my inbox?
You'll get order and shipping emails, and a short sequence explaining what to expect over your first 30 days. That's the bulk of it. Unsubscribe works instantly and we don't make you hunt for it.
Can I take more than one of these together?
The lineup is designed to be taken together. As always — if you're on medication or managing a diagnosed condition, that conversation starts with your doctor, not with us.
What if I have a bad reaction?
Stop taking it and contact your physician. Then please tell us as well. We record every report we receive, and we'd rather hear about it than not.
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.