Refund policy

Return & Refund Policy

Last updated: January 1, 2026

Thank you for shopping with BRISTLECONE. We want you to be confident in your purchase. Please read our Return & Refund Policy carefully.

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Eligibility for Returns

Due to the nature of dietary supplements and for health and safety reasons:

• Opened or used products are not eligible for return or refund

• Unopened and unused products may be eligible for return within 30 days of delivery

• Products must be in original packaging and in resellable condition

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Non-Returnable Items

We do not accept returns for:

• Opened or used supplements

• Products with broken safety seals

• Final sale or promotional items (if applicable)

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos of the damaged or incorrect item(s)

We will replace the item or issue a refund at no additional cost once the issue is verified.

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Refunds

• Approved refunds will be issued to the original payment method

• Shipping costs are non-refundable

• Refund processing times may vary depending on your payment provider

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Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part

• We recommend using a trackable shipping method, as we are not responsible for lost return shipments

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How to Request a Return

To request a return or report an issue, please contact us through the Contact Us page on our website.
Include your order number and reason for the request.

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Exchanges

We do not offer direct exchanges. If eligible, refunds will be processed, and a new order may be placed.

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Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.